What if I have a problem with my product?
At Zirconic, we take pride in the quality of our products and are committed to delivering exceptional customer service and unbeatable value.
If you experience any issues with your purchase, our responsive after-sales support team is here to help. Most concerns are resolved within 24 business hours.
Contact us anytime at: support@zirconic.com.au
Zirconic complies with the Australian Consumer Law, and we are committed to providing fair and timely resolutions.
Our goods come with guarantees that cannot be excluded under law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to meet acceptable quality standards and the failure is not considered major.
A fault that would have stopped you from purchasing had you known earlier.
The product is unsafe.
It differs significantly from its sample or description.
It doesn't perform as advertised or intended, and cannot be fixed easily.
If the issue is not major, we will offer a replacement or refund within a reasonable timeframe.
To process a return, refund, or replacement:
Proof of purchase is required.
We may need to inspect the item to determine eligibility.
If you believe there is an issue with your item, don't hesitate to reach out.
We're here to assist you at:
support@zirconic.com.au